Returns & Exchanges
At Yale India, we strive to ensure your home security solutions arrive in perfect condition; however, if you are not satisfied, we offer a 7-day return policy for unused and original-packaged products.
Initiate Request
Log in to your Yale India account and navigate to your order history to submit a return request or contact our customer support team within 7 days of delivery.
Verification & Approval
Our quality assurance team will review your request and photos of the product to ensure it remains in its original, uninstalled condition with all security seals intact.
Secure Packaging
Carefully pack the smart lock or hardware in its original box, including all manuals, batteries, and mounting kits to prevent damage during the return transit.
Pickup & Refund
Once our logistics partner collects the item and it passes our warehouse inspection, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing